Customer Service and Returns
EASY AND HASSLE-FREE SHOPPING. WE ARE DEDICATED TO YOUR SATISFACTION.
If you have any questions or concerns, please do not hesitate to contact Beater® Customer Support at (949) 218-0428 or order@beater.com. Thank you!
SHIPPING & DELIVERY
We do our very best to ship any orders placed Monday - Friday before 12pm that same day. In some cases, it may take 1 to 3 business days to process depending on order volume and product availability. Upgrading your shipping from ground to express expedites the shipping portion of your order only. Product may ship from either our California and/or Virginia warehouses depending on availability; which may effect shipping time. Our warehouses do not ship on Saturdays and Sundays and on major holidays. Shipping resumes on Monday or next business day after major holiday. If you need additional information or have questions regarding order, please contact Beater Customer Support at (949) 218-0428 or order@beater.com. Our customer service hours are Monday – Friday from 9:30am-5:30pm PST.
CANCELATIONS
Once an order is submitted, you cannot make changes. This includes size changes, shipping information, cancelations and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please contact Beater Customer Support at (949) 218-0428 or order@beater.com. Please have your order number ready.
EXCHANGES
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at www.beater.com.
Please follow our return process outlined below and if you are unsure or have questions to ensure correct size or type of board, etc. for exchange; please reach out to our Customer Support at (949) 218-0428 or order@beater.com. Please have your order number ready.
RETURNS:
ENJOY RISK-FREE SHOPPING AT BEATER.COM.
Except as noted below, we gladly accept the return of unworn, unwashed or defective merchandise ordered from Beater.com according to the below policy:
- Beater merchandise must be received within 30 days of shipment date.
- Merchandise must be in saleable condition with all tags attached.
- No used merchandise will be accepted and any sent to company, will be immediately returned to sender at sender’s expense and no credit given.
- Merchandise must be accompanied by the return slip or packing slip.
- Refunds for merchandise, including items received as gifts, will be credited to the purchaser’s original form of payment for the price paid less the original shipping charges (if applicable) and if used our automated return label, return shipping charges.
- Refunds will post to the customer's account within approximately 7 days after return processing date. Depending on your financial institution, it may take up to two billing cycles for the credit to appear on a monthly statement.
PLEASE FOLLOW STEPS BELOW TO COMPLETE RETURN PROCESS:
Step 1: To return clothing purchased on wavebandit.com, please email us at order@beater.com or call at (949) 218-0428 to initiate the return, receive Return Authorization (RA#) number and a no-cost, pre-paid USPS® or FedEx® shipping label.
Step 2: Place return items in original box/packaging and reseal.
Step 3: Remove or cover original shipping label and any barcode(s) on box.
Step 4: Place return shipping label on box and drop off at an authorized USPS or FedEx shipping dealer/location.
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING YOUR RETURN, PLEASE DO NOT HESITATE TO CALL OR EMAIL US AT (949) 218-0428 OR ORDER@BEATER.COM. THANK YOU!
